Address guest concerns with confidence
When a guest raises a concern about bed bugs, it can be a stressful moment for your staff. A new dedicated flow helps your staff handle the situation step by step — documenting what raised the concern, reassuring the guest, and creating a room inspection task if needed.
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Staff can document the specific concern, share the hotel's Valpas digital certificate as proof of protection, and create a room inspection task — all from a single flow. Room inspections created from a guest concern are clearly marked, so your team always knows the context behind a task.
