How Marriott Rive Gauche safeguards 757 rooms with Valpas: A new gold standard in hospitality safety and sustainability
As one of Paris’s flagship hotels, the Marriott Rive Gauche welcomes thousands of international guests every year. With a commitment to both uncompromising comfort and forward-looking sustainability, the hotel recently adopted the Valpas platform to elevate guest safety and eliminate the growing threat of bed bugs — all without harmful chemicals.
We sat down with Bruno Chiaruttini, General Manager, and Marie-Noëlle Ferraty, Head of Housekeeping, to learn more about their experience and the impact Valpas has made.
What makes the Marriott Rive Gauche an exceptional choice for international travelers?
Bruno Chiaruttini: “Marriott is a brand that reassures. For international travelers especially, it stands for safety, comfort, and service. That’s why we have such a high proportion of international clientele. When you're traveling abroad, you want to feel like you’re in trusted hands — and that’s the value our brand and our team deliver every day.”
When did you first notice that bed bugs were becoming a growing concern?
Bruno Chiaruttini: “Just a few years ago, it wasn’t even a topic. But now, it's something we hear about more and more. Travelers today are aware — and rightly concerned — about the risk of bringing bed bugs home. With such a global clientele, our guests inevitably travel through many hubs and can unknowingly carry pests with them. It's become our responsibility to ensure they don’t get into our rooms — or go home with our guests. That’s why we turned to Valpas.”
Why did you choose Valpas? What stood out?
Bruno Chiaruttini: “Valpas offered an innovative solution that was also environmentally friendly. When we reopened the hotel, we wanted a solution that wouldn’t just treat the problem — but one that would prevent it entirely. It had to be safe, sustainable, and economically sound.”
How does Valpas support your hotel’s sustainability goals?
Bruno Chiaruttini: “Contamination affects not just one room, but sometimes surrounding rooms too. That means blocked inventory, lost revenue, and costly treatments — not to mention guest dissatisfaction or even compensation for medical issues. Traditional pest control relies on chemicals, which contradict our environmental commitments. Valpas helps us avoid that completely. It’s a proactive, toxin-free solution that aligns with both our business goals and our values.”
How has Valpas contributed to your hotel’s operations and profitability?
Bruno Chiaruttini: “Our hotel is huge — 757 rooms. Maintaining consistent quality at this scale is a real challenge. Valpas helps us deliver a standard level of safety across every room. It’s easy for our staff to use, fully automated, and removes the need for manual inspections. We no longer have to check under mattresses or behind furniture. That saves time, prevents issues before they occur, and ultimately protects our revenue.”
How has your experience been from the housekeeping side?
Marie-Noëlle Ferraty: “Valpas changed everything. Before, we had to rely on chemical products and visual checks. Since adopting Valpas, we’ve eliminated chemicals completely. Now, we have live, minute-by-minute control — we know a room is safe before a guest even checks in. And if a guest does bring something in, it’s stopped before it can spread.”
How has your protocol evolved with Valpas in place?
Marie-Noëlle Ferraty: “It’s simpler, faster, and much more reliable. Our teams love it — it’s easy to use, and gives us the confidence to guarantee that every room is clean, healthy, and bed bug safe. It’s a huge upgrade for both our staff and our guests.”
Final thoughts?
Bruno Chiaruttini: “With Valpas, we’re able to guarantee our guests a bed bug safe room — and the peace of mind that comes with it. It’s a solution that protects our guests, our team, our revenue, and the planet. That’s what modern hospitality should be.”
Certified Safe, with Valpas
Marriott Rive Gauche is now part of a growing global community of over 300 hotels certified bed bug safe by Valpas. Look for the Valpas label when you book, and travel carefree — knowing your stay is safe, toxin-free, and aligned with the highest standards in hospitality.
Ready to protect your hotel, cut hidden costs, and turn guest trust into growth?
Get in touch to learn how Valpas can help you guarantee safer, more sustainable stays and, boost your revenue and reputation in the process.
This interview is also available in video on YouTube here
