General
Yes, both. A refund for the affected nights is the baseline: bed bugs are a clear breach of basic hygiene standards, and most hotels will refund quickly.
Where the incident caused real costs (medical treatment, damaged belongings, laundry, or an infestation carried home), you can claim compensation beyond the refund.
To make either go smoothly: document the evidence (photos of bites, bugs and mattress seams), see a doctor if you've been bitten, report it to hotel management and, if it isn't resolved, to your local health department, and keep receipts for everything the incident cost you.
Before you leave, seal exposed luggage in plastic and tumble-dry travel clothes on the hottest setting at home, so the bugs don't follow you back. Disputes happen because, until now, neither side could prove a room's status.
That is what a Valpas certification changes: certified rooms carry permanent, pesticide-free SafeSleep technology and a live, independently verified bed bug-safe status, so guests don't need to build claims and hotels can prove safety instead of disputing it.
